Kindred Issues 2017 Quality, Innovation and Social Responsibility Report
New Report Highlights Kindred’s Innovative Post-Acute Care Solutions to Advance Value-Based Care and Payment
Kindred Continues to Achieve High Clinical and Quality Outcomes Across All Service Lines
Kindred’s Social Responsibility Includes Support in Communities Nationwide
The report details how Kindred is shaping the future of care for an aging America. Kindred has become both a provider of quality post-acute care and a manager of post-acute benefits by deploying a variety of products and services designed to improve quality, outcomes and the customer experience while lowering the total cost of care. The report is available at www.kindredhealthcare.com/about-us/quality.
“For more than a decade Kindred has highlighted the accomplishments of
our 100,000 caregivers and teammates in providing high-quality care to
the more than 1,000,000 patients and families we serve annually,” said
Hospice – In 2016, Kindred’s hospice services outperformed national benchmarks in nearly all quality measures.
Community Care – In 2016, the Company’s Personal Home Care Assistance locations significantly outperformed national benchmarks in client satisfaction.
Rehabilitation Services – In 2016, Kindred Rehabilitation Services delivered therapy to more than 501,000 patients, aiding in their recovery and return home.
- Kindred’s freestanding Inpatient Rehabilitation Hospitals (“IRFs”) and hospital-based acute rehabilitation units outperformed national benchmarks in lower rehospitalization rates and in successfully discharging more patients to home or community settings.
Fifteen of 18 qualifying Kindred IRFs finished in the top 25th
percentile of Uniform Data System for Medical Rehabilitation’s Program
Evaluation Model, which recognizes high-performing IRFs for their
delivery of quality patient care. (Kindred’s 19th IRF began operations
October 2016and did not qualify.)
- At discharge from RehabCare services, patients regained 83.1% of the function that they had prior to injury or illness that necessitated the therapy services. RehabCare therapists significantly improved patients’ functional outcome measures in Kindred and unaffiliated nursing centers.
Transitional Care Hospitals – In 2016, Kindred Transitional Care Hospitals treated the most seriously ill and medically complex patients, discharging more than 74% of patients home or to a lower acuity setting, an increase of 7.2% compared with 2012. The ventilator wean rate for Kindred patients was 49.8%, an increase of 5.3% from 2012.
Solutions and Innovations
Accountable Care Organizations (“ACOs”)– In
1.866.KINDRED: 24/7 Direct Consumer Assistance by Registered Nurses –
Kindred offers a toll-free resource (1.866.KINDRED), in which calls are
answered 24/7 by Registered Nurses who can help identify the best and
most convenient care options to meet a patient’s needs after a hospital
stay – even if it’s not with Kindred. Our goal is to be a trusted
consumer resource as our nurses answer questions about insurance or
AfterCare– Kindred’s AfterCare Program is designed to maintain personal, consistent and compassionate communication with patients after they are discharged. Trained nurses call patients at regular intervals post-discharge to track patient progress, answer ongoing questions, identify any new care needs and ensure a positive patient experience.
Physician House Calls – Kindred House Calls brings high-quality, physician-based house call services to homebound patients who are at high risk for hospitalization and cannot easily access traditional outpatient services. Through tailored medical care, Kindred House Calls is delivering improved clinical outcomes, preventing emergency room visits and hospital stays, and creating positive patient experiences.
Collaborations and Partnerships
The Power of Partnerships in
- Genesis– Kindred is developing relationships with
unaffiliated nursing centers to establish local comprehensive
post-acute networks for patients. As an example, Kindred recently
engaged in a strategic clinical collaboration with
Genesis HealthCare(NYSE:GEN). This collaboration complements Kindred’s existing platform of post-acute services with unaffiliated nursing centers to better Continue the Care in local communities. Within this new relationship, Genesis and Kindred will collaborate to develop and implement initiatives across the healthcare continuum, with the specific goals of improving quality care, patient safety, efficiency and availability of healthcare services in the community.
- Inpatient Rehabilitation Joint Venture – Most of Kindred’s IRFs
are operated as joint ventures with some of the nation’s leading
health systems to drive efficiencies and clinical integration. As an
Lancaster General Hospital, a 533-bed hospital in Lancaster, Pennsylvania, opened a 50-bed inpatient rehabilitation hospital in 2007 as a joint venture partnership with Centerre Healthcare Corporation(which Kindred acquired in January 2015). LancasterGeneral provides the clinical services, and Kindred handles the administration and management. Since opening, Lancaster Rehabilitation Hospitalhas expanded to 59 beds and has outperformed the national average on nearly every major clinical quality and outcome metric. Additionally, the joint venture operation has enhanced the hospital’s financial performance and improved patient satisfaction scores from 90% to 98%.
- Home Health Solutions for ACOs – Kindred at Home provides
cost-effective care solutions for ACOs nationwide. In the
Phoenixmarket, Kindred at Home established a strategic relationship with a Pioneer ACO serving more than 400,000 individuals across Arizona. Kindred participated in a preferred home health network, assuming financial risk based on well-defined patient satisfaction and quality measures. Participating Kindred at Home branches consistently achieved targets for overall patient satisfaction, likelihood to recommend and percent reduction in the hospital readmission rate.
Kindred Healthcare, Inc.
Susan E. Moss, 502-596-7296
Senior Vice President, Marketing and Communications